Simulated workplace
Department
Cold Chain and Sales
Runs the Wingfield distribution centre, the refrigerated delivery fleet and the sales desk, receiving product from the plant, storing it at the correct temperature, assembling and dispatching orders to domestic and export customers, and managing customer accounts and complaints.
Responsibilities
What the team is accountable for
- Receive, store and rotate chilled, frozen and live product
- Assemble, load and dispatch orders with temperature records
- Consolidate air and road freight for interstate and export
- Manage customer orders, accounts and complaints
- Maintain cold rooms, trucks and temperature loggers
Performance measures
How we know it is working
96.8%
Orders dispatched in full and on time
2 this quarter
Temperature excursions
0.4% of orders
Customer complaints
People
Who works here
KM
Kofi Mensah
Cold Chain and Sales Manager
Manages the Wingfield distribution centre, the trucks and the sales desk, joining four years ago from a refrigerated logistics company.
Systems
Where the work is recorded
Cold Chain and Dispatch Register
Records cold room temperatures, order assembly, loading temperatures, consignments, deliveries and any temperature excursion from the distribution centre to the customer.
Processing Batch and Traceability Register
Records every lot received and every batch processed in the plant with inputs, outputs, critical control point checks, evaluation and release status.
Scenarios
Assessment tasks in this department
Documents